I listened to the video posted in regards to a customer service call made to HP. The majority of the call was spent with the customer service representative asking about the model and serial number instead of the actual problem. The post was about how maybe we should take more time and concern when it comes to customer service.
I think he made a very valid point. If we do not teach one another things, we will never learn. If someone asks you for help, help them. Help them understand the problem and let them try to work it out on their own. Do not just jump in and do it for them.
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